FAQ

Are products sold as single colors or packs?

Many products are available as single colors, 4-pack sets, 6-pack sets, 8-color sets, or 10-pack sets depending on the product type.

How do I choose the right size?

Please check the size chart on each product page. If you are between sizes, we recommend choosing the larger size for comfort.

How long does shipping take?

Orders are generally processed within 1-3 business days. Estimated delivery time is usually 7-15 business days after shipment.

Do you offer free shipping?

Shipping is US$7.99. Orders over US$29.00 qualify for free shipping.

Can clearance or multi-pack items be returned?

Clearance, promotional, and multi-pack items are final sale and cannot be returned unless the item received is defective or incorrect.

Can I change my order after placing it?

Contact us as soon as possible. Changes depend on whether the order has already been processed or shipped.

If you need help, contact us at support@qicaiye.com.